Daring African Gems: Lioness Story of the week

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Yvonne Ohui MacCarthy is the newly appointed board chair of the University of Ghana Medical Center Client care committee.


LIONESS Yvonne Ohui MacCarthy (CSP) is the President and head consultant of ICSP ( Institute of Customer Service Professionals). 

She is a former banker who worked under the authorization of the FCA formerly FSA in the UK. She acquired her banking qualifications from the Chartered Insurance Institute (CII). She also has a Customer Service Professional (CSP) qualification from the London Institute of Banking and Finance (LIBF).

Yvonne also has the Professional Award In Training The Trainer from the London Institute of Public Speaking and an award for the Advanced Training The Trainer from Institute of Leadership and Management (ILM) UK. Yvonne consults for the British Council in Ghana and has worked with two very reputable banks in the UK namely NatWest and Santander in the areas of service quality and customer service management. She has trained many individuals and businesses in Ghana, Sierra Leone, Liberia and Côte D’Ivoire under the Institute of Customer Service Professionals and the British Council on their Connecting Classrooms project ( 4 years).

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Yvonne is also a Udemy instructor and creates online training content for students all over the world. She is a public speaker and loves to speak on education, personal development, customer service and anything that empowers the youth. 

Yvonne and her institute is currently a member and a partner of the West African Association of Customer Service Professionals ( WAACSP). She is also an executive member of WAACSP. She speaks on issues of customer service on different radio and TV platforms . She is a 40 under 40 nominee under education for 2018. She was awarded the customer service consultant of the year for 2018 – 2019 by the Ghana Customer Service Awards for her unflinching contribution to customer service in Ghana.

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She is the creator and organizer of the Ghana Customer Service Index, a yearly publication of customer service performance for the different sectors in Ghana. She has also consulted and trained for companies such as KPMG, British Council, ADB,Fidelity, NYEA, BROLL, Ucam press, Runn Free Technology, Top Talent resources, PIMI Ghana, Goldman Capital, British Council, Benmarine Services, NOVA Chiropratic, Chocolate Clothes, Abii National, Hair Senta and Bread Boutique.

Yvonne is the newly appointed board chair of the University of Ghana Medical Center Client care committee.

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